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Privacy Policy

How we protect and respect your data

GDPR Compliant
Encrypted
No Tracking

Privacy at a Glance

Real-Time Processing

Messages are processed instantly and not permanently stored

Your Data, Your Control

You own and control your data. Remove access anytime.

No Selling Data

We never sell, rent, or trade your personal information

Global Compliance

GDPR, CCPA, and POPIA compliant privacy practices

1 Information We Collect

Information You Provide

When you use ChatterBridge, we collect information that you voluntarily provide:

Slack Information

Workspace ID, name, and authorized channels

WhatsApp Data

Group identifiers and metadata (no message content stored)

Contact Details

Name, email, phone number from our forms

Configuration

Message bridging preferences and settings

Automatically Collected Data

Technical Data Only

We automatically collect minimal technical information needed for service operation:

  • Message metadata (timestamps, sender IDs, channel/group IDs)
  • The WhatsApp display name each group member last posted under, kept per group so an @mention of them shows their name in Slack instead of their phone number
  • Usage statistics and performance metrics
  • Error logs and debugging information
  • IP addresses for security and abuse prevention

Message Content Handling

Message Received

Message arrives from WhatsApp or Slack

Real-Time Processing

Processed in memory for delivery

Delivered & Deleted

Message delivered, temporary data deleted

Important: Message content is never permanently stored. We only maintain temporary message queues for delivery reliability (max 24 hours).

2 How We Use Your Data

Service Delivery

Bridge messages between WhatsApp and Slack platforms seamlessly

Performance Monitoring

Track service performance and reliability to ensure quality

Issue Resolution

Debug problems and optimize our service for better user experience

Security Protection

Detect and prevent abuse, unauthorized access, and security threats

3 Data Security & Storage

Encryption Standards

TLS/SSL encryption for all data in transit
AES-256 encryption for sensitive data at rest
End-to-end encryption between platforms

Storage Practices

Secure, access-controlled databases
Regular security audits and penetration testing
Automated vulnerability scanning

Data Retention Periods

Message Content

Real-time processing - Maximum 24 hours in temporary queues

Shared Files

Deleted once delivered - A copy of each bridged file is kept in a private storage bucket in our region only until it reaches the other side. A file that cannot be delivered is deleted automatically at most 9 days after it was shared, and a deleted file is not kept in any backup

Logs & Metrics

30 days - For debugging and performance monitoring

WhatsApp Display Names

90 days after the member last posted in the group, or sooner when the bridge or workspace is deleted

A group member can ask for their name to be deleted sooner: email privacy@chatterbridge.app with the WhatsApp number they post from, and we delete the name in every group that keeps it. If they post again in a bridged group afterwards, their name may be remembered again

Account Data

Active account lifetime - Until deletion requested

5 Third-Party Services

ChatterBridge uses third-party service providers ("sub-processors") to help deliver our services. These providers may process personal data on our behalf, subject to our instructions and in accordance with this Privacy Policy.

We conduct due diligence on each sub-processor to ensure they maintain appropriate security measures and data protection standards. Our sub-processors include infrastructure hosting, messaging platform integrations and email delivery.

For a complete and current list of all sub-processors, including their locations and the data they process, please visit our Sub-Processors page.

8 Contact Us

Privacy Officer

For privacy-related questions and concerns

privacy@chatterbridge.app

General Support

Technical support and general inquiries

support@chatterbridge.app

Security Issues

Report security vulnerabilities

security@chatterbridge.app

Business Address

ChatterBridge Data Protection Officer

22 Greenstone Drive, 497 Emerald Estate

Greenstone Hill X7

Johannesburg, Gauteng, 1609

South Africa